Privacy Policy

1 Overview & Scope

22ph3 ("we", "us", "our", "the Platform") is the operator of the online casino and sports betting platform available at 22ph3.net. We are committed to protecting the personal information of every Filipino player who chooses to engage with our services. This Privacy Policy sets out our practices regarding the collection, use, storage, and disclosure of personal data.

This policy applies to all personal data collected through:

• The 22ph3 website at 22ph3.net and all sub-pages;
• The 22ph3 mobile platform and any downloadable applications;
• Customer support interactions via live chat, email, or other communication channels;
• Promotional campaigns, surveys, and competitions operated by 22ph3;
• Any other touchpoint through which you interact with 22ph3 services.

This policy does not cover data practices of third-party game providers, payment processors, or other external partners whose services you may access through the 22ph3 platform. Those parties operate under their own privacy policies, which we encourage you to review.

22ph3 acts as the data controller for personal information collected through our platform. Our designated Data Protection Officer (DPO) can be reached at [email protected] for all privacy-related inquiries.

2 Data We Collect

22ph3 collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we may collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is strictly necessary for responsible gaming compliance purposes (e.g., self-exclusion records).

3 How We Collect Data

22ph3 collects personal data through the following means:

Direct Interactions. You provide us with personal data when you register a 22ph3 account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in promotions, or update your account profile. This is the primary source of personal data we hold about you.

Automated Technologies. When you access 22ph3.net or our mobile platform, we automatically collect certain technical and usage data through cookies, web beacons, pixel tags, and server logs. This data helps us keep the platform secure, monitor for fraudulent activity, and understand how players interact with our features.

Third-Party Sources. We may receive information about you from third-party partners in the following contexts:

• Payment providers (GCash, PayMaya, BPI, BDO, Metrobank) may share transaction confirmation data to verify deposits and withdrawals;
• Identity verification services may provide results of document authenticity checks performed during KYC;
• Fraud prevention and AML screening databases may provide risk signals associated with your account or transactions;
• Analytics providers may share aggregated, anonymized insights about platform usage trends.

In all cases, third-party data sharing with 22ph3 is conducted under contractual data processing agreements that require those parties to handle your information in compliance with applicable law.

4 How We Use Your Data

22ph3 processes your personal data on the following legal bases and for the following purposes:

1. Contract Performance: To create and manage your 22ph3 account, process your deposits and withdrawals in Philippine Peso (₱), credit bonuses, resolve disputes, and deliver all services you have contracted with us when registering at 22ph3.
2. Legal Obligation: To comply with Know Your Customer (KYC) requirements, Anti-Money Laundering (AML) regulations, and any reporting obligations imposed by PAGCOR or other applicable Philippine regulatory authorities. This includes verifying that all players are 21 years of age or older.
3. Legitimate Interests: To detect and prevent fraud, money laundering, cheating, and other prohibited activities; to maintain platform security; to monitor for responsible gaming red flags; and to improve the quality and performance of 22ph3 services.
4. Consent: To send you marketing communications about 22ph3 promotions, new games, special events, and personalized offers — but only where you have expressly opted in to receive such communications. You may withdraw this consent at any time.
5. Vital Interests: In rare circumstances, to protect the safety or vital interests of you or another person, such as in cases involving suspected self-harm or financial vulnerability identified through responsible gaming monitoring.

5 Sharing Your Data

22ph3 does not sell your personal data. We do not share your information with third parties except in the following limited and necessary circumstances:

Service Providers. We share data with carefully selected third-party service providers who process data on our behalf under strict contractual controls. These include:

• Payment processors and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank) for transaction processing;
• KYC and identity verification providers for document authentication;
• Cloud hosting and server infrastructure providers for platform operations;
• Customer support software providers for live chat and ticketing systems;
• Analytics platforms for aggregated, anonymized usage analysis.

Game Providers. Third-party game studios whose titles are available on 22ph3 may receive limited technical data (such as session identifiers and bet amounts) necessary to operate their games. These providers are contractually bound to process this data only for game delivery purposes.

Regulatory and Legal Disclosure. 22ph3 may disclose your personal data to PAGCOR, the National Privacy Commission, law enforcement agencies, or courts when required to do so by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of 22ph3's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy policy governing your data post-transfer.

All third parties with whom 22ph3 shares personal data are required to maintain appropriate technical and organizational security measures and to use your data only for the specified purpose. 22ph3 does not permit any third party to use your data for their own marketing purposes.

6 Cookies & Tracking Technologies

22ph3 uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and analyze how you interact with 22ph3.net. When you first visit our platform, you will be presented with a cookie consent notice.

The types of cookies we use are as follows:

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the 22ph3 platform. Instructions for managing cookies are available in the help section of all major browsers.

7 Data Retention

22ph3 retains your personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with our legal, regulatory, and contractual obligations. The general retention periods we apply are as follows:

• Account Data: Retained for the duration of your active account, plus a minimum of 5 years following account closure to satisfy AML and regulatory record-keeping requirements;
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with Philippine financial regulations;
• KYC Documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later;
• Communication Records: Support chat transcripts and email correspondence are retained for 2 years from the date of the interaction;
• Technical and Usage Logs: Retained for up to 12 months in an identifiable form, after which they are anonymized and may be retained indefinitely for aggregate analytics;
• Marketing Consent Records: Retained for the duration of your marketing opt-in, plus 3 years following opt-out to evidence consent and withdrawal.

Where personal data is no longer required, 22ph3 will securely delete or anonymize it in accordance with our internal data disposal procedures. If you request deletion of your data, we will do so subject to any overriding legal obligation to retain specific records.

8 Data Security

22ph3 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• Encryption in Transit: All data exchanged between your device and 22ph3 servers is encrypted using TLS 1.2 or higher protocols. Our SSL certificates are kept current and audited regularly;
• Encryption at Rest: Sensitive data stored on 22ph3 servers — including KYC documents and financial information — is encrypted using AES-256 encryption;
• Access Controls: Access to personal data within 22ph3 is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their duties;
• Two-Factor Authentication: 22ph3 staff accessing internal systems are required to use multi-factor authentication. We also offer 2FA to players for their account login;
• Penetration Testing: 22ph3 conducts regular security assessments and penetration testing to identify and remediate vulnerabilities proactively;
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, 22ph3 will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with the Data Privacy Act of 2012.

While 22ph3 takes every reasonable precaution to secure your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your 22ph3 account and never share your login credentials with anyone.

9 Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules, you have the following rights with respect to your personal data held by 22ph3:

1. Right to Be Informed: You have the right to know what personal data 22ph3 collects, why it is collected, and how it is used — which is the purpose of this Privacy Policy;
2. Right to Access: You may request a copy of all personal data 22ph3 holds about you at any time. We will provide this within 30 days of a verified request;
3. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Many details can be updated directly in your 22ph3 account settings;
4. Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Certain data — particularly KYC and transaction records — cannot be deleted while regulatory retention periods apply;
5. Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation;
6. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible;
7. Right to Lodge a Complaint: If you believe 22ph3 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10 Minors & Age Restriction

The 22ph3 platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR regulations governing online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

During the registration process, all users are required to declare that they are 21 years of age or older. 22ph3 conducts mandatory KYC age verification before any withdrawal can be processed. Where age verification reveals that an account holder is under 21, the account will be immediately suspended, all wagering activity will be voided, and any deposited funds will be returned to the original payment source.

If you are a parent or guardian and believe that a minor under your supervision has registered a 22ph3 account, please contact us immediately at [email protected]. We will investigate promptly and take all necessary action, including permanent account closure and full refund of any deposits made.

11 Third-Party Links

The 22ph3 platform may contain links to third-party websites or services, including payment provider portals and game provider interfaces. These third-party sites operate independently of 22ph3 and are governed by their own privacy policies. 22ph3 has no control over and accepts no responsibility for the data practices of any third-party site you visit via a link from our platform.

We encourage you to review the privacy policy of any third-party site before providing your personal data to that site. The inclusion of a link on 22ph3.net does not constitute an endorsement of that site's privacy practices.

12 Policy Changes

22ph3 may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. The effective date at the top of this policy indicates when it was last revised.

For material changes — those that significantly affect how we use your personal data or your rights as a data subject — 22ph3 will provide advance notice of at least 7 days via a prominent notice on the 22ph3 platform and, where practicable, via the email address registered to your account.

Your continued use of the 22ph3 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account and request deletion of your data in accordance with Section 9.

We recommend bookmarking this page and reviewing it periodically to stay informed about how 22ph3 protects your privacy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 22ph3's data practices, please reach out to our Data Protection Officer through the following channels:

• Email: [email protected] — responses within 24–48 hours on business days;
• Live Chat: Available 24/7 directly through the 22ph3 platform after logging in at 22ph3 Login.

For formal data subject requests (access, rectification, erasure, portability, or objection), please use the email channel and clearly state "Data Privacy Request" in the subject line. Include your full name, registered email address, and the specific right you wish to exercise.

For complaints regarding 22ph3's data practices that we have been unable to resolve to your satisfaction, you may escalate your concern to the National Privacy Commission of the Philippines.